Frequently Asked Questions
1. How can I get in touch with your customer service team?
You can reach us anytime by email at support@cozynesto.com
You may also send us a message through our contact form:
https://cozynesto.com/pages/contact-us
Support Hours: Monday–Friday, 8:00 AM–7:30 PM (PST)
Response Time: Within 24–48 business hours
2. Which countries do you deliver to?
We ship to all locations within the United States.
At this time, we do not offer international shipping.
3. What are your shipping fees?
We offer FREE shipping on all orders, with no minimum purchase required.
All shipping costs are clearly shown at checkout — there are no hidden fees.
4. How long does delivery usually take?
Below are the estimated delivery times for all packages:
Order cutoff time: 5:00 PM (PST) Pacific Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 6 to 10 business days (Monday to Friday).
Estimated total delivery time: 7 to 14 business days.
5. Is my payment information secure?
Yes — absolutely.
Our store is hosted on Shopify, which uses advanced SSL encryption and follows PCI DSS security standards.
CozyNesto does not store or have access to your full payment details.
6. What payment methods do you accept?
We currently accept:
• Credit & debit cards (Visa, Mastercard, American Express, Discover)
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
All payment options are shown at checkout.
7. Where can I learn more about how payments are processed on your website?
You can read more in our Payment Policy:
https://cozynesto.com/pages/payment-policy
Or our Terms of Service, under the payments section:
https://cozynesto.com/policies/terms-of-service
8. My delivery is late. How can I check my order status?
You can track your shipment anytime using our tracking page:
https://cozynesto.com/pages/track-your-order
If tracking hasn't updated or your order appears delayed, please email us at support@cozynesto.com and we will investigate with the carrier.
9. How long do I have to request a refund after making a purchase?
You may request a return or refund within 30 days from the delivery date.
To qualify, the item must be:
• Unused
• Undamaged
• In its original packaging
Personalized items and certain hygiene products cannot be returned.
Read our full Return & Refund Policy here:
https://cozynesto.com/policies/refund-policy
COMPANY INFORMATION
CozyNesto is operated by ValeriaShop LLC, a company registered in Wyoming, United States.
Business Address:
ValeriaShop LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
Warehouse & Returns:
10685-B Hazelhurst Dr. #41142
Houston, TX 77043
United States
Company Number: 2024-001387924
Tax Number: 35-2929852
Customer Support:
Email: support@cozynesto.com
Phone: +1 (929) 833-2947
Hours: Monday to Friday, 8:00 AM to 7:30 PM (PST)
Response Time: Within 24–48 business hours