Frequently Asked Questions

Last updated: March 2026

1. How can I contact your customer support team?

You can reach us by email at contact@cozynesto.com.

You may also contact us through our contact page: Contact Us

Customer Support Hours:
Monday to Friday, 8:00 AM – 7:30 PM (PT)

We aim to respond to all inquiries within 24–48 business hours.

2. Which countries do you deliver to?

We currently ship to customers in the United States, Canada.

3. What are your shipping fees?

We offer free shipping on all orders.

The total price shown at checkout is final. There are no hidden shipping fees added after your order is placed.

4. How long does delivery usually take?

Delivery times include both order processing and transit.

Order Cut-off Time: Orders placed before 10:00 AM (PT) (Monday to Friday) are processed the same day. Orders placed after 10:00 AM (PT) or on weekends will begin processing the next business day.
Order Processing Time: 1–2 business days (Monday to Friday)
Order Transit Time: 7–14 business days (Monday to Friday)
Total Delivery Time: 8–16 business days (Monday to Friday) from the date of order confirmation

We currently ship to the United States, Canada.

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak demand periods.

For full details, please visit our Shipping Policy .

5. Is my payment information secure?

Yes. All payments on our Website are processed securely through trusted third-party payment providers.

Our store is hosted on Shopify, which uses industry-standard encryption and follows PCI DSS security requirements.

We do not store or have access to your full payment details.

6. What payment methods do you accept?

We currently accept the following payment methods:

Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay
Google Pay

Available payment options are displayed at checkout and may vary depending on your device or location.

7. Where can I find more information about payments?

You can find full payment details on our Payment Policy page.

Additional terms related to payments are available in our Terms of Service .

8. My order seems delayed. What should I do?

You can track your order at any time using our tracking page: Track Your Order.

If tracking has not updated or your delivery appears delayed beyond the estimated timeframe, please contact us at contact@cozynesto.com and we will assist you.