Shipping policy

Last updated: March 2026

This Shipping Policy applies to all orders placed on
cozynesto.com ("Website", "we", "us", "our"). Our goal is
to keep shipping information clear, realistic, and
transparent.

Contact Information

Email: contact@cozynesto.com
Phone: +1 (929) 833-2947
Business Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Customer Support Hours: Monday–Friday, 8:00 AM – 7:30 PM (PT)
Response Time: Within 24–48 business hours
Emails received on weekends or public holidays will be
answered on the next business day.

Shipping Destinations

We currently ship to customers in the United States and Canada.

Shipping Costs

We offer free shipping on all orders. The total price
displayed at checkout is final — no additional shipping
fees are added after your order is placed.

Order Cut-off Time

Orders must be placed before 10:00 AM PT (Monday to Friday)
to be processed the same day. Orders placed after 10:00 AM (PT)
or on weekends and public holidays will begin processing
the next business day.

Handling Time

1–2 business days (Monday to Friday) excluding public
holidays). Processing time includes order verification,
packing, and dispatch preparation.

Transit Time

7–14 business days (Monday to Friday) after dispatch.

Total Delivery Time

8–16 business days (Monday to Friday) from the date of order confirmation
(Processing Time + Transit Time).

Note: Delivery times are estimates only and are not
guaranteed. Delays may occur due to customs, weather,
peak seasonal demand, or local carrier disruptions.

Shipping & Delivery Process

Carriers: We ship using tracked courier services
(DHL or equivalent), depending on destination and
logistics route.

Multiple packages: In some cases, items may arrive in
separate parcels due to logistics and fulfillment routing.

Address accuracy: Please ensure your delivery address and
contact details are correct at checkout. Incorrect or
incomplete addresses can cause delays or failed deliveries.

Tracking Information

Once your order is dispatched, you will receive an email
with your tracking number and carrier information.

You can check your shipment status here: Track Your Order
or contact us at contact@cozynesto.com.

Customs, Duties & Taxes

Any import duties, taxes, or clearance fees charged by
local authorities are the customer's responsibility,
unless otherwise stated at checkout.

Missing, Delayed, or Incorrect Deliveries

Package marked as delivered but not received:
Check with household members and local delivery points
first. If still not found, contact us within 7 days at
contact@cozynesto.com.

Order delayed:
If your order exceeds the estimated delivery timeframe,
contact us and we will review tracking and assist you.

Incorrect item / missing item:
Email us at contact@cozynesto.com within 7 days of
delivery with your order number and photos (if applicable).