Refund policy

Last updated: March 2026

This Return & Refund Policy applies to all purchases made
on cozynesto.com. Our objective is to provide a transparent,
fair, and easy-to-understand return process.

Contact Information

Email: contact@cozynesto.com
Phone: +1 (929) 833-2947
Business Office Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Customer Support Hours: Monday–Friday, 8:00 AM – 7:30 PM (PT)

Response Time: Within 24–48 business hours
Emails received on weekends or public holidays will be
answered on the next business day.

Countries We Serve

This policy applies to customers located in:
- United States
- Canada

Returns

We accept returns for both defective and non-defective
products.

We do not accept exchanges.

Return Window

You may request a return within 30 days from the
delivery date.

Return eligibility conditions:
- Item must be unused and in its original condition
- Original packaging, labels, and tags must be intact
- Proof of purchase (order number) is required

Product Condition for Returns

We only accept returns for new, unopened products
(in original packaging and never used).

How to Request a Return

1. Contact us at contact@cozynesto.com with your
order number and reason for return.
2. Wait for our approval and return instructions
before sending anything back.
3. Do NOT send returns directly to our business
address without prior written approval.
4. Returns sent without prior approval may not
be accepted.

Return Shipping Method

Returns are accepted by mail only.

Return Shipping Costs

Defective, damaged, or incorrect items:
- Return shipping is covered by CozyNesto
- A replacement or full refund will be provided

Change of mind or personal preference:
- Return shipping costs are the customer's
responsibility (Customer's responsibility)
- Original shipping fees are non-refundable

Restocking Fee

No restocking fee $0.

Damaged or Defective Products

If your item arrives damaged or defective, contact us
within 48 hours of delivery with clear photos. After
verification, we will issue a replacement or a full refund.

Order Not Received

If your order does not arrive within the estimated
delivery window, contact us and we will investigate
with the courier. If confirmed lost, a replacement
or full refund will be issued.

Order Cancellations

Orders can be cancelled before shipment. If already
shipped, the return process applies after delivery.

Refunds

- Refunds are processed within 7 days after
the returned item is received and inspected
- Refunds are issued to the original payment method
- Currency: USD (United States Dollar)